Delivery

We know tails are wagging and whiskers twitching in anticipation — that’s why we’re working at warp speed to ship your MoonPaw gear as soon as possible. Most orders are processed within 1–2 business days.

All orders are shipped with DHL using a tracked courier service, and typically arrive within 2–3 business days after dispatch. Please note that delivery times are estimates and may vary based on location.

How do I track my order?

Once your order ships, you’ll receive a confirmation email with a DHL tracking number so you can follow your pet’s gear from our paws to your door. Have questions? Reach out anytime at info@moonpawpets.com.

Do you deliver internationally?

At the moment, we only offer direct shipping within Switzerland.

If you're located elsewhere in Europe, send us a message at info@moonpawpets.com — we're happy to help place an internal order and arrange delivery to your country whenever possible.

Can I change or cancel my order?

We aim to ship quickly, so changes may not always be possible once your order is placed. If you spot a mistake, please contact us right away at info@moonpawpets.com. We'll do our best to help before your order is dispatched.

Need help with a return? Click here to view our Returns & Exchanges page.