Privacy policy

Last updated: 29 April 2025

This Privacy Policy describes how MoonPaw Pets (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from moonpawpets.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, and security questions.

  • Shopping information including the items you view, put in your cart, or add to your wishlist.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment.

  • Marketing and advertising providers.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties may automatically collect information using tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties.

How We Use Your Personal Information

We use your personal information to:

  • Provide Products and Services: Process your payments, fulfill your orders, send account and order notifications, arrange shipping, and facilitate returns and exchanges.

  • Marketing and Advertising: Send marketing and promotional communications and personalize your experience on our Site and other websites.

  • Security and Fraud Prevention: Detect and prevent fraudulent or malicious activity. Keep your account safe.

  • Communicating with You: Provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For information about the Cookies used by Shopify, see:
https://www.shopify.com/legal/cookies.

Most browsers accept cookies automatically, but you can adjust your browser settings to decline cookies. Blocking cookies may impact your user experience.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and third parties who perform services on our behalf.

  • Business and marketing partners.

  • Affiliates within our corporate group.

  • In connection with a business transaction, legal compliance, or enforcement of our rights.

We have disclosed the following categories of personal information over the past 12 months:

Category Categories of Recipients
Identifiers such as contact details, order, and account information Vendors, partners, affiliates
Commercial information such as orders and shopping activity Vendors, partners, affiliates
Internet activity such as Usage Data Vendors, partners, affiliates

We do not sell or share sensitive personal information for the purpose of inferring characteristics about you.

User Generated Content

If you submit user-generated content (e.g., product reviews) to public areas of the Services, it will be public and accessible to anyone.

We are not responsible for the privacy or security of any information you make public.

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for the privacy practices or content of third-party sites. You should review their privacy policies separately.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from children.
If you believe a child has provided us with their information, please contact us to request deletion.

Security and Retention of Your Information

While we take reasonable precautions to protect your information, no system can be completely secure.
We retain your information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Access / Know: Request access to the personal information we hold about you.

  • Delete: Request deletion of your personal information.

  • Correct: Request correction of inaccurate personal information.

  • Portability: Request a copy of your data.

  • Restrict Processing: Request restriction of processing.

  • Withdraw Consent: Withdraw consent where applicable.

  • Manage Communication Preferences: Opt out of promotional communications at any time.

You can exercise these rights by contacting us using the details below.

Complaints

If you have complaints about our handling of your personal information, please contact us.
If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

Your information may be transferred, stored, or processed outside your country, including in the United States.
We will protect your information in accordance with this Privacy Policy and comply with applicable data transfer laws.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us:

MoonPaw Pets
Avenue Ignace Paderewski 32B
1110 Morges, Switzerland
Phone: +41 76 560 35 71
Email: info@moonpawpets.com